Refund & Cancellation Policy

We sell instantly delivered digital files. This policy is written to be fair to you while remaining workable for a small independent publisher, and to satisfy Razorpay's merchant requirements.

1. General position

Because a PDF cannot be "returned" once downloaded, purchases are ordinarily final. We do not offer refunds simply because you changed your mind, bought the wrong course code by mistake, or did not perform as hoped in an examination.

2. When we do refund, in full

• You were charged more than once for the same product.
• Payment succeeded but we were unable to deliver the file within 48 hours of you reporting it.
• The file is corrupted, unreadable, or fails to open, and we cannot supply a working replacement.
• The file materially does not match its product description — for example, the wrong course code, or substantially fewer questions than stated.

3. When we may offer a replacement instead

If you purchased the wrong course code and have not downloaded the file, contact us within 24 hours and we will usually swap it for the correct paper of equal value, as a goodwill gesture.

4. How to claim

Email support@teeage.in within 7 days of the transaction with:

• your Razorpay payment ID;
• the email address used at checkout;
• the course code purchased;
• a short description of the problem (a screenshot helps).

5. Processing time

Approved refunds are initiated within 3 working days of approval and are credited back to your original payment method by Razorpay, typically within 5–7 working days depending on your bank or UPI provider.

6. Cancellations

Orders are fulfilled instantly, so there is no cancellation window between payment and delivery. If a payment is debited but no order is created, the amount is automatically reversed by your bank, usually within 5–7 working days.

7. Abuse

Refund requests made after the file has been downloaded and distributed, or repeated requests from the same person, may be declined.

8. Contact

support@teeage.in — we answer every refund email, including the ones we have to decline.